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Customer Service Ambassador

2 months ago

Edmonton, Alberta, Canada CB Canada Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CB Canada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide accurate and timely information to customers regarding transportation services and schedules.
  • Process customer transactions, including payments and reservations.
  • Assist customers with inquiries and resolve any issues in a professional and courteous manner.
  • Work collaboratively with other team members to achieve customer satisfaction and meet business objectives.
  • Perform various administrative tasks, including data entry and record-keeping.

Requirements:

  • Previous customer service experience, preferably in a transportation or travel industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • Proficient in Microsoft Office and other software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.