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Hotel Operations Manager

2 months ago

White River, Canada Whiteriver Motel Full time
Job Title: Hotel Clerk Supervisor

We are seeking a skilled and experienced Hotel Clerk Supervisor to join our team at Whiteriver Motel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, supervising staff, and ensuring the smooth operation of our hotel.

Key Responsibilities:
  • Supervise and Train Staff: Lead and motivate our front desk team, providing guidance and support to ensure excellent customer service and efficient operations.
  • Customer Service: Assist guests with special needs, respond to inquiries, and resolve issues in a professional and courteous manner.
  • Operations Management: Coordinate and review work, maintain computer systems and equipment, and arrange for repairs to ensure business continuity.
  • Staff Management: Hire, train, and evaluate staff members, ensuring they meet the highest standards of customer service and hotel operations.
  • Materials and Supplies: Requisition and manage materials and supplies to maintain a well-stocked front desk and ensure efficient operations.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a supervisory role, preferably in the hospitality industry.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.
Personal Suitability:
  • Accurate: Ensure accuracy in all aspects of your work, including customer interactions and administrative tasks.
  • Flexibility: Be adaptable and flexible in a fast-paced environment, responding to changing situations and priorities.
  • Team Player: Collaborate with colleagues to achieve team goals and provide exceptional customer service.