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Assistant Store Manager

1 month ago

Nanaimo, British Columbia, Canada Moores Full time
Job Description

As an Assistant Store Manager at Moores, you will play a key role in leading the store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. You will partner with the Store Manager to assist in recruiting, hiring, and training store team members to deliver an exceptional customer experience.

Key Responsibilities:
  • Inspire store team to achieve their best performance
  • Execute to maximize growth and potential
  • Create an engaged and inclusive store environment
  • Elevate the customer experience through operational excellence
  • Exceed customer expectations in all interactions
Leadership:
  • Partners with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations
  • Supports the Store Manager efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard
  • Models company values and leads by example as an active coach
  • Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities
  • Collaborates with the Store Manager to assist in recruiting store staff and embraces diversity by contributing to an inclusive store environment
Performance:
  • Supports the Store Manager in the achievement of store business plans, including sales, customer service and operational goals
  • Assists the Store Manager in developing game plans and following up on execution to maximize sales and drive consistent performance results
  • Partners with Store Manager to present opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions
  • Participates in driving business outreach opportunities and communicate leads to Store Manager, Multi-Unit Manager and Business Outreach team
  • Identifies performance opportunities and partners with Store Manager to assist in development of a plan to address and manage issues effectively
Operational Excellence:
  • Partners with Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage to deliver on the customer promise
  • Assists Store Manager with training store staff on all internal operational functions
  • Stays informed on corporate communication, directives, initiatives, and policies and procedures
  • Supports the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding
Workplace:
  • Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued
  • Supports a culture of learning and development, ensuring training tools are leveraged
  • Serves as a role model to all store team members and provide enthusiastic motivational leadership
  • Assists the Store Manager to create a steady pipeline of external talent through recruitment
  • Partners with Store Manager to conduct regular store meetings ensuring all store team members are up to date with all company directives
Customer Experience:
  • Assists the Store Manager to train the store team on the customer service expectations and create an exceptional customer experience
  • Supports the Store Manager to lead the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS)
  • Partners with Store Manager to leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns
  • Collaborates with the SM to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction
Qualifications:
  • Minimum of 2 years of Retail or Sales experience
  • Creative individual who demonstrates good judgement and is tuned-into the pulse of the business
  • Self-motivated, results oriented, strategic thinker
  • Strong organizational and leadership skills
  • Excellent written and verbal communication skills
  • Demonstrates active listening and problem-solving skills
  • Proven ability to train and develop high performing store teams
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing
  • Ability to operate a computer and POS System
Physical Requirements:
  • Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors

We offer a competitive salary range of $52,000 - $56,000 per year, plus bonus pay and benefits including dental care, extended health care, and store discount. Flexible scheduling with 8 hour shifts, Monday to Friday, with occasional weekends as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.