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Sustainability Solutions Advisor

3 months ago

Ottawa, Ontario, Canada Assent Full time

Company Overview

About Us

Assent stands at the forefront of supply chain sustainability, offering tailored solutions for leading manufacturers committed to sustainability. Our expertise helps uncover hidden risks within supply chains that often lack sustainable practices. With insights from industry experts, Assent is the trusted partner for manufacturers seeking comprehensive sustainability solutions.

Over the past six years, we have experienced remarkable growth, expanding from $5 million to $85 million in annual recurring revenue. Our recent funding round of $350 million, led by Vista Equity Partners, positions us for even greater expansion, and we are eager to welcome exceptional talent to our team.

As a Certified B Corporation, we embody our commitment to sustainability, emphasizing environmental, social, and governance excellence. At Assent, your contributions will enhance transparency, sustainability, and ethical practices on a global scale.

Work Environment

Assent embraces a remote-first work culture, prioritizing flexibility and autonomy for our team members. We also recognize the value of occasional in-person collaboration. Team members located within a specified distance from our global offices can expect to work onsite periodically.

Role Overview

The Implementation Consultant will report to the Manager of Implementation Consulting and will be responsible for a diverse range of tasks aimed at ensuring the successful deployment of Assent's software solutions within our Professional Services department. This role is crucial in delivering our services to clients, guiding them through their project plans from inception to completion. The ideal candidate is motivated to learn, highly organized, and possesses excellent attention to detail along with strong interpersonal skills.

Key Responsibilities

  • Oversee the initial onboarding process, focusing on understanding client objectives, their business operations, and data needs, while ensuring high-quality product configuration.
  • Collaborate closely with Customer Success to align client data setup and program configuration with desired outcomes.
  • Foster trust and confidence with clients through effective project management practices, including client-facing reports, regular status meetings, and milestone tracking.
  • Build and maintain relationships with key stakeholders within client organizations.
  • Manage processes related to provisioning, setup, data loading, testing, and deployment of customer systems and associated modules.
  • Conduct data discovery workshops and ongoing consultations to optimize client data implementations for long-term success.
  • Identify potential data risks proactively, assess impacts, and work with internal teams to implement effective mitigation strategies.
  • Maintain accurate records in designated business systems, ensuring up-to-date communication and correspondence with clients.
  • Collaborate with cross-functional teams to develop and enhance best practices, processes, and templates for continuous improvement.
  • Possess foundational regulatory knowledge to provide guidance to clients regarding program direction.
  • Utilize internal resources, including software tools, to respond to client inquiries effectively.
  • Stay informed about product releases and regulatory updates to provide optimal support to clients.
  • Serve as a professional and approachable point of contact for clients.
  • Adhere to corporate security policies and follow established processes and procedures.

This list of responsibilities is not exhaustive and may evolve to meet business needs.

Qualifications

We highly value talent, energy, and passion. The following qualifications will be beneficial for success at Assent:

  • Exceptional oral and written communication skills in English; proficiency in additional languages is a plus.
  • A degree or equivalent experience in a relevant field.
  • A minimum of three years of experience in customer success, project management, or consulting roles.
  • Familiarity with consultative customer management and project management methodologies.
  • Experience in a technology/SaaS or Professional Services environment is advantageous.
  • Strong interpersonal skills, capable of building stable relationships in a collaborative setting.
  • Advanced proficiency in Excel for analyzing and reporting complex datasets.
  • Excellent time management and organizational skills, with the ability to prioritize multiple tasks effectively.
  • A strong desire for continuous learning and staying updated on regulatory changes.
  • Professionalism, maturity, and emotional intelligence.
  • Intellectual curiosity and problem-solving capabilities.
  • Proactive communication and responsiveness to the needs of others.
  • A collaborative team player, eager to contribute expertise to support business objectives.
  • Critical thinking skills to suggest and implement efficient operations.
  • A strong work ethic, dedicated to providing solutions and achieving results.
  • Openness to feedback and a commitment to self-improvement.
  • Proficiency in MS Office Suite, Google Applications, and other productivity tools.

Additional Information

Life at Assent

Wellness: We prioritize the well-being of our team members and their families, offering vacation time that increases with tenure, comprehensive benefits packages, and additional leave options.

Financial Benefits: We recognize the importance of financial health and provide a competitive salary, bonus programs, retirement savings options, and more.

Purposeful Work: At Assent, your work has meaning. We offer flexible work arrangements, volunteer opportunities, and initiatives for corporate giving.

Commitment to Learning: We value curiosity and provide professional development days from the start of your journey with us.

At Assent, we are dedicated to fostering an inclusive environment where all team members feel valued and heard. Our diversity and equal opportunity practices are supported by our Diversity and Inclusion Working Group and Employee Resource Groups (ERGs).

Our commitment to diversity, equity, and inclusion involves recruiting and retaining team members from various backgrounds and experiences, promoting a culture of belonging, and ensuring that all individuals are treated with dignity and respect.

If you require assistance or accommodation during the interview and selection process, please let us know.