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Security Operations Response Specialist

3 months ago


Richmond, British Columbia, Canada London Drugs Full time

Loss Prevention Response Specialist

The Loss Prevention Response Specialist (LPRS) plays a crucial role within the Loss Prevention Operations team, tasked with overseeing company premises through advanced remote monitoring systems. Acting as the primary contact for internal stakeholders, the LPRS addresses incidents, ensures thorough documentation, and implements proactive strategies to mitigate loss. This position may also encompass responsibilities akin to those of a Loss Prevention Officer I at the retail level.

Key Responsibilities

  • Safeguard company resources and minimize losses
  • Oversee designated company locations through remote surveillance
  • Relay information to emergency services as needed
  • Assist internal stakeholders effectively
  • Compile incident reports and prepare evidence packages
  • Conduct compliance assessments
  • Perform telephone interviews

Required Qualifications

Education & Experience:

  • Possess a provincial security worker license with a security guard or security monitor designation
  • Completion of First Aid & W.H.I.M.I.S. training
  • Basic proficiency in computers, networks, and security systems
  • Familiarity with criminal code sections pertinent to Loss Prevention
  • Understanding of retail loss prevention methodologies
  • Educational background in criminology, emergency management, justice, or security management is advantageous

Skills & Competencies:

  • Exemplary business phone etiquette
  • Ability to remain composed and provide guidance during critical situations
  • Capability to work autonomously in high-pressure environments
  • Strong time management and organizational abilities
  • Commitment to maintaining confidentiality
  • Proficient in conducting interviews

Employee Benefits

  • Comprehensive medical, dental, prescription drug, and vision insurance
  • Access to in-house training and educational programs
  • Employee Family Assistance Program
  • Company-matched retirement savings plans
  • Employee discount initiatives

This is a Full-Time role that requires flexibility in scheduling. If you possess the necessary skills and are interested in joining our team, we encourage you to submit your application.