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Customer Service Director
2 months ago
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at GILL ONWARD ENTERPRISES INC.
Key Responsibilities- Develop and Implement Operational Strategies
Develop and implement policies and procedures to ensure seamless daily operations, driving efficiency and productivity.
Lead and Manage StaffRecruit, hire, and supervise a team of staff members, providing guidance and support to ensure excellent customer service.
Front Desk OperationsPerform front desk duties, including checking-in guests, handling customer inquiries, and resolving issues in a professional and courteous manner.
Enforce Policies and ProceduresEnsure that all staff members adhere to company policies and procedures, maintaining a high level of customer satisfaction.
Customer ServiceAddress customer complaints or concerns in a timely and professional manner, providing solutions and alternatives when necessary.
Special Needs AssistanceAssist clients/guests with special needs, providing personalized support and ensuring their comfort and satisfaction.
Work SchedulesEstablish and manage work schedules, ensuring adequate staffing levels and maintaining a high level of customer service.
Work EnvironmentThis is a fast-paced environment that requires attention to detail, strong communication skills, and the ability to work under pressure.
Requirements- Education
Bachelor's degree in a related field, such as hospitality or business administration.
ExperienceAt least 1 year to less than 2 years of experience in a similar role, preferably in the hotel industry.
Work ConditionsAbility to work in a fast-paced environment, with a strong attention to detail and excellent communication skills.
Personal SuitabilityTeam player with excellent interpersonal skills, able to work effectively in a team environment.
Language and Work HoursEnglish is the primary language spoken in this role, and the work hours are 30 to 40 hours per week.
