Logistics Centre Operations Manager
4 weeks ago
Voyago is seeking a highly skilled and experienced Logistics Centre Supervisor to join our team in London, Ontario.
Job Summary:
The Logistics Centre Supervisor is responsible for overseeing the day-to-day operations of the Logistics Centre, ensuring efficient and effective management of resources, personnel, and processes.
Key Responsibilities:
- Manage and coordinate the activities of Customer Service Specialists and Logistics Specialists
- Conduct weekly performance meetings and track utilization of vehicles/trips
- Organize and facilitate Logistics Centre meetings and submit payroll
- Verify third-party vouchers and approve price changes and discounts
- Monitor on-time performance, complete call volume reports, and generate KPIs
- Handle customer inquiries, manage hospital concerns, and provide Value Added Service
- Conduct monthly coaching sessions and monitor performance of staff
Requirements:
- Post-secondary education or equivalent
- Minimum 2 years of experience in a similar role
- Experience in a call-center/dispatching role is an asset
- Proficient in MS Office Suite (Word, PowerPoint, and Excel)
- Excellent time management, organization, and multi-tasking skills
- Strong verbal and written communication skills
- Ability to work under pressure in a fast-paced environment
Benefits:
- Comprehensive benefits package for full-time employees
- Employee and Family Assistance Program
- Employee Referral Bonus
- Award-winning company
- Opportunities for career growth and development
- Support for work-life balance and well-being
- Diverse and inclusive corporate culture
Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request. We thank all applicants, however, only those under consideration will be contacted.
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