Customer Experience Associate

1 month ago

Gander, Newfoundland and Labrador, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.

Your primary responsibilities will include:

  • Providing proactive and personalized support to customers, understanding their needs and preferences
  • Processing day-to-day transactions and managing customer accounts
  • Nurturing long-term relationships with customers and identifying opportunities to grow their business with Scotiabank
  • Staying up-to-date with our products and services, and promoting them to customers in a way that meets their needs
  • Working collaboratively with colleagues to achieve branch targets and contribute to a positive and inclusive team environment

What We Offer

As a Customer Experience Associate at Scotiabank, you can expect:

  • A competitive compensation and benefits package
  • Opportunities for professional growth and development, including training and mentorship
  • A collaborative and inclusive work environment that values diversity and inclusion
  • The chance to make a real difference in the lives of our customers and contribute to the success of our organization

Requirements

To be successful in this role, you will need:

  • Proven customer service skills and experience working in a fast-paced environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Basic computer skills and familiarity with banking software
  • A willingness to learn and adapt to new technologies and processes

What's Next

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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