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Retail Operations Supervisor
3 months ago
The Retail Operations Supervisor plays a crucial role in overseeing the daily activities of our retail environment at Marhaba Book Store & Hijab Fashion (MBHF). This position requires a dynamic individual who can manage a team effectively while ensuring exceptional customer service and operational efficiency.
Key Responsibilities- Team Management: Assign tasks to sales associates and oversee their performance.
- Staff Development: Recruit, train, and mentor new employees to enhance their skills and productivity.
- Financial Transactions: Authorize payments and manage financial operations within the store.
- Inventory Control: Order and manage merchandise, ensuring optimal stock levels.
- Customer Service: Address customer inquiries and resolve complaints promptly.
- Reporting: Prepare detailed reports on sales performance and staff management.
- Operational Oversight: Organize inventory and maintain a well-structured retail environment.
- Supervision: Oversee the activities of a small team, ensuring high standards of service.
This role is set in a fast-paced retail atmosphere that demands the ability to work under pressure and meet tight deadlines. Candidates should be prepared for a combination of sitting, standing, and walking throughout their shifts.
Qualifications- Education: Completion of secondary school is required.
- Experience: A minimum of 7 months of relevant experience in a retail supervisory role.
The ideal candidate will possess strong interpersonal skills, excellent communication abilities, and a client-focused mindset. Reliability, organizational skills, and the capacity to multitask are essential for success in this position.
Work ConditionsThis position typically requires working 32 to 40 hours per week in a retail setting, with the expectation of handling various physical tasks.
