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Customer Experience Specialist

2 months ago

Sherwood Park, Alberta, Canada L'OCA Full time

L'OCA is seeking a Customer Experience Specialist to contribute to our mission of delivering exceptional customer service and fostering positive brand experiences.

In this role, you will be the primary point of contact for our valued customers, addressing their inquiries and ensuring their satisfaction. You will also collaborate with various teams to enhance our marketing efforts, promotions, and events.

  • Customer Support: Respond promptly and professionally to customer inquiries across multiple channels, including website forms, emails, and social media platforms.
  • Brand Engagement: Work closely with the social media team to cultivate a vibrant online community and engage with customers across all L'OCA brands.
  • Loyalty Program Expertise: Become a knowledgeable resource for our loyalty program, assisting customers with their questions and concerns.
  • Event Support: Collaborate with the events and bookings team to ensure seamless execution of classroom programs and create memorable experiences for our customers.

Requirements:

  • Recent graduate in marketing or a related field.
  • Flexible availability, including evenings and weekends.
  • Excellent communication skills and a genuine passion for providing outstanding customer service.
  • Enthusiasm for learning and growth within a dynamic environment.

Benefits:

  • Make a tangible difference in the lives of our customers and contribute to a unique and rewarding experience.
  • Work alongside a dedicated team that values your contributions and supports your professional development.
  • Gain valuable experience in marketing, promotions, and events to enhance your skillset.