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Customer Care Associate

3 months ago

Brockville, Ontario, Canada Amplifon Full time

Company Overview:

Amplifon is a leading global provider in the hearing care sector, committed to enhancing the lives of individuals with hearing impairments. We are currently expanding our presence in Canada and are seeking dedicated Client Care Coordinators who are enthusiastic about providing exceptional customer service to those in need of hearing solutions.

Position Summary:

This is a part-time role focused on supporting our clinic operations. The successful candidate will work flexible hours to assist our clients effectively.

Key Responsibilities:

  • Serve as the initial point of contact for clients, ensuring a compassionate and tailored experience while managing expectations for their visit.
  • Oversee appointment scheduling and confirmations for both new and returning clients.
  • Prepare relevant client information for Hearing Care Professionals prior to appointments.
  • Convert both inbound and outbound communications into scheduled appointments, while also managing marketing outreach efforts.
  • Maintain an accurate and up-to-date client database.
  • Generate invoices for services rendered and process client payments, ensuring precise financial records.
  • Inform clients about Amplifon’s offerings and address any inquiries they may have.
  • Support the clinic’s operational efficiency by managing inventory and assisting clients with basic hearing aid maintenance.
  • Collaborate with team members to foster a welcoming and high-performing clinic environment that adheres to company standards.

What We Provide:

  • Competitive Pay: We offer a competitive salary structure along with performance-based bonuses.
  • Comprehensive Benefits: Our benefits package includes a company RRSP match, generous paid time off, and additional perks to enhance the employee experience.
  • Professional Development: We are committed to the growth of our employees, providing ongoing training and advancement opportunities.
  • Meaningful Impact: Join a team that is passionate about making a difference in the lives of our clients.

Qualifications:

  • High school diploma or equivalent required.
  • Preferred diploma in business or medical administration.
  • Minimum of two years of administrative experience, ideally in a healthcare setting.
  • At least two years of customer service experience.
  • Familiarity with the hearing aid industry is a plus.

Essential Skills:

  • Strong verbal and written communication skills in English.
  • Excellent interpersonal abilities.
  • Capability to build and maintain professional relationships with clients and colleagues.
  • Able to work independently and collaboratively within a team.
  • Ability to maintain client confidentiality.
  • Efficiently prioritize tasks in a dynamic work environment without compromising service quality.
  • Proficient in MS Windows and Office applications.
  • Experience with customer database systems is advantageous.
  • Knowledge of insurance and agency coverage for hearing services is preferred.

Physical and Mental Requirements:

  • Ability to operate audiological equipment and assist with the fitting of hearing devices.
  • Capable of lifting equipment as needed.
  • Regularly required to sit, stand, walk, lift, and reach.
  • Must be able to work on-site to fulfill job responsibilities.
  • Accommodations may be provided for individuals with disabilities to perform essential job functions.

Commitment to Inclusion:

Amplifon is dedicated to creating an inclusive and accessible workplace where all employees and clients feel valued and respected. We strive to build a diverse workforce that reflects the communities we serve.