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Retail Supervisor

2 months ago

West Brome, Quebec, Canada Utilita Energy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Supervisor at our West Brom Hub. As a key member of our Energy Hub team, you will be responsible for delivering exceptional customer service and sales experiences to our valued customers.

Key Responsibilities
  • Provide top-notch customer service through face-to-face interactions, live chat, and phone support.
  • Utilize our in-house CRM system to efficiently manage customer inquiries and resolve issues in a timely manner.
  • Effectively communicate energy efficiency tips and tricks to customers, promoting sustainable energy practices.
  • Process transactions with accuracy and attention to detail, ensuring seamless customer experiences.
  • Work collaboratively with colleagues to achieve sales and service goals, driving business growth and customer satisfaction.
Requirements
  • Positive and solution-focused attitude, with a strong commitment to customer satisfaction.
  • Ability to adapt to changing situations and priorities, ensuring seamless customer experiences.
  • Previous experience in a customer-facing role, either face-to-face or telephony, is advantageous.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
What We Offer
  • Bonus scheme with personal and business elements, tied to our core values of fairness, smart, and sustainability.
  • Career progression opportunities, with training and clear pathways to help you achieve your goals.
  • Competitive salary and benefits package, including 25 days annual leave and access to our wellbeing program.
  • Opportunities to win tickets to exciting events and access to exclusive packages and discounts.