Mortgage Business Development Specialist

4 weeks ago

Abbotsford, British Columbia, Canada BMO Full time
About the Role

We are seeking a highly skilled Mortgage Specialist to join our team at BMO. As a Mortgage Specialist, you will be responsible for cultivating and building relationships with a referral network to drive new mortgage business and increase BMO's share of the home financing market.

Key Responsibilities
  • Proactively contact referral and origination sources to discuss home financing solutions and identify sales opportunities.
  • Develop and execute effective marketing and sales programs to drive business results and increase BMO's market share.
  • Actively search for cross-sell and up-sell opportunities to position to the branch and achieve individual sales and profitability goals.
  • Support the delivery of targeted marketing programs, promotions, and other initiatives to drive business growth.
  • Establish and enhance the Bank's community presence by participating in trade shows, conferences, and related events.
  • Serve as a customer advocate during application and processing activities, ensuring exceptional customer service and building trust through expertise, responsive service, and support.
  • Guide customers throughout the mortgage application and processing activities, providing friendly, courteous, and professional service in response to queries and requests.
  • Partner with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
  • Resolve or escalate issues to meet customer expectations and ensure funds are advanced in a timely manner.
Requirements
  • Typically between 3 - 5 years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
  • In-depth understanding of the mortgage lending process and applicable regulatory requirements.
  • Strong interpersonal, sales, customer service, and negotiation skills.
  • Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
  • Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
  • Strong knowledge of the broader real estate industry and mortgage market.
  • Strong negotiation skills.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem-solving skills - In-depth.
  • Influence skills - In-depth.
About BMO

BMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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