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Service Leader
2 months ago
The Service Leader is a key role in the Chambar Restaurant team, responsible for ensuring exceptional guest experiences and maintaining high standards of service quality.
Key Responsibilities:- Guest Experience:
- Ensure total guest satisfaction while on the floor during service.
- Acknowledge all guests entering and exiting the restaurant, even if not directly involved in their service.
- Ensure guests are seated in the restaurant to support a comfortable and welcoming environment.
- Manage guest quality concerns and report any issues to General Management.
- Service Quality:
- Ensure that the Table Service Procedures are met and adhered to.
- Monitor FOH Service Team during service to provide exceptional guest service.
- Supervise the quality of service and product related to all FOH Service Team members.
- Maintain an active floor presence during all scheduled hours.
- Report any service issues to General Management.
- Maintain a high level of spatial awareness when walking the restaurant floor and quickly identify/follow up with any missteps in the Table Service Procedure.
- Maintain a level of pace on the floor consistent with the flow of the room.
- Ensure the FOH Service Team is expediting and delivering food accurately and with urgency in order to maintain Chambar's high food quality standards.
- Communication:
- Ensure any communication between themselves and members of the FOH Service Team members is reported to the General Management to be documented and filed accordingly while upholding employee confidentiality at all times.
- Implement directives from General Management in a timely manner.
- Bring to the attention of the Kitchen or Bar any guest quality concerns.
- Regularly provide feedback on quality to Kitchen and Bar Managers/Team heads.
- Regularly communicate flow of the restaurant, details of set menus, and guest issues to General Management and the kitchen.
- Utilize established Chambar communication tools to report and follow through on any opening, closing or other service oriented checklists.
- Atmosphere Management:
- In communication with MOD, ensure the interior décor standards, including cleanliness, music, lighting, décor, and room temperature are adjusted and continually monitored for ultimate guest comfort.
- Consistently monitor the cleanliness standards of all areas visible to customers, inside and outside of the restaurant, especially bathrooms and walkways.
- Supervise the quality of polished silverware and glassware exiting the polishing area.
- Ensure table alignment and setting placement is up to standards for varying service times.
- Ensure all maintenance issues are promptly reported to General Management.
- Work to minimize breakage while promoting proper handling and care of all restaurant plate ware, glassware, equipment and furniture by all FOH Service Team members.
- Performance Development and Training:
- Follow through on the testing and training steps related to all floor service roles as directed by General Management.
- Report on the overall execution and adherence to the requirements laid out in the Table Service Procedure to General Management.
- Makes recommendations on staff performance to General Management.
Job Types: Full-time, Part-time
Pay: $17.45-$25.00 per hour
Expected hours: 30 – 40 per week