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Flight Services Supervisor

2 months ago

Dorval, Quebec, Canada Porter Airlines Full time
Job Summary

As a key member of our team at Porter Airlines, the Flight Services Supervisor plays a vital role in ensuring the highest standards of safety and customer service are maintained onboard our flights. Reporting to the Manager, In-Flight Services, this position is responsible for the daily supervision and oversight of cabin crew, as well as all related responsibilities.

Key Responsibilities
  • Perform regular ramp inspections to validate Cabin Crew compliance with Canadian Aviation Regulations, workplace safety, and Porter's Brand and Service Standards.
  • Participate in operations to ensure on-time performance.
  • Responsible for the supervision of In-Flight Operations as it relates to cabin crew.
  • Perform internal audits on operational processes.
  • Review of Purser Reports to provide resolution and follow up with internal operational departments.
  • Monitoring of attendance reports.
  • Mentor, coach, and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard.
  • Act as a key liaison to counsel Cabin Crew on a daily basis, opening channels of communication, demonstrating support, and commitment to their needs.
  • Address and improve morale issues online, while highlighting areas of concern which will be raised to the Director, In-Flight Services.
  • Provide care, guidance, and assistance whenever abnormal circumstances occur (onboard, emergency, medical, or personal).
Behavioural Competencies
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high-quality results consistent with the organization's standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and building consensus.
  • Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
  • Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
  • People Leadership: Assuming a leadership role in helping others achieve excellent results.
  • Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications
  • Minimum 5 years' experience in the airline industry.
  • 2-5 years of leadership experience in an elevated role (an important asset).
  • Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends, and holidays) in addition to offering periods of availability to be on call.
  • Must demonstrate strong interpersonal, communication, and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback.
  • Sound knowledge of Microsoft Word / Excel / PowerPoint.
  • Must have excellent safety and customer service knowledge.
  • Must have the ability to work independently and as part of a team.
  • Successfully complete the initial cabin crew training.
  • Operate as a crew member when required.
  • Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D).
  • Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process.