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Urban Café Team Lead

2 months ago


Toronto, Ontario, Canada Mizzica Gelateria & Café LTD Full time
About Mizzica Gelateria & Café LTD

We are a dynamic and growing café chain specializing in Italian cuisine, seeking a highly skilled and experienced Café Operations Manager to join our team.

Key Responsibilities
  • Supervise and Train Staff: Lead and motivate a team of café staff, providing guidance and support to ensure excellent customer service and high-quality food preparation.
  • Inventory Management: Organize and maintain inventory levels, ensuring that all products are stocked and rotated efficiently to minimize waste and maximize sales.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner, providing solutions and alternatives to ensure customer satisfaction.
  • Operations Management: Plan, organize, direct, control, and evaluate daily café operations, ensuring that all tasks are completed efficiently and effectively.
  • Point of Sale System: Manage and maintain the point of sale system, ensuring accurate and efficient transactions.
Requirements
  • Education: Bachelor's degree in a related field.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Work Setting: Urban area.
  • Language: English.
  • Hours: 35 hours per week.