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IT Reliability Specialist

2 months ago

Toronto, Ontario, Canada Intact Financial Corporation Full time

About the Role

Intact Financial Corporation is seeking an experienced SRE Specialist to join our SRE Practice Team. As a key contributor to the reliability strategy, you will be responsible for the adoption, integration, and evolution of the Framework and platform, as well as the associated automation and service delivery.

Key Responsibilities

  • Implement and maintain a comprehensive reliability solution for on-premises and cloud applications and services.
  • Work collaboratively with application support, developers, and database teams for application reliability on-boarding.
  • Automate system instrumentalization and configuration.
  • Design and implement self-service models for reliability.
  • Develop reliability requirements working with various IT support and cloud ops teams.
  • Deploy application monitoring profiles that meet requirements.
  • Implement workflow and synthetic transaction monitoring and alerting.
  • Help define key application performance metrics for proactive response to alerts.
  • Establish protocols for proactive monitoring alerts.
  • Plan and support the installation and configuration of monitoring agents and other monitoring components for on-premises and cloud applications and services.
  • Collaborate with projects and application support teams across the enterprise to identify opportunities and provide inputs to address any reliability gaps.
  • Define, capture, analyze, and build reliability solutions as per system requirements.
  • Conduct incident reviews from a reliability perspective and address any gaps in reliability coverage.
  • Prepare environment dashboards and report environment health, performance, and availability metrics.
  • Support the reliability platform and its underlying solutions.
  • Ensure leading awareness of market trends and opportunities on the subject matter.
  • Produce and review architecture documentation.
  • Define best practices framework and guidelines.

Requirements

  • Solid expertise on the topic of IT reliability.
  • Extensive experience with application performance management, IT infrastructure monitoring, and user experience monitoring.
  • Technical leadership experience.
  • Enterprise application, systems, and network monitoring expertise for on-premises and cloud applications.
  • Hands-on experience with Dynatrace, Elastic Search, and ServiceNow in instrumenting applications end-to-end with minimal supervision.
  • Solid knowledge of AI-OPS, anomaly detection, and event correlation solutions.
  • Comfortable with scripting or programming languages (Java, C++, GO, Python).
  • Experience with open telemetry.
  • Good knowledge of infrastructure protocols to gather element-level event data.
  • Good knowledge of open-source monitoring technologies.
  • Proficient with data lifecycles and aggregation, reporting, and web dashboards.
  • Proficient in ITIL event management and good basis in ITIL foundational concepts.
  • Hands-on experience with continuous integration tools.
  • Deep knowledge of reliability and Site Reliability Engineering (SRE).
  • Infrastructure and Networking: The candidate should be familiar with advanced networking tools like F5, Citrix, Cloudflare, etc. and be able to design custom hardware and software networking solutions.
  • Troubleshooting: The candidate should be proficient with advanced log analysis tools like Dynatrace and be able to develop and maintain automated testing and deployment tools.
  • Cloud Computing and Virtualization: The candidate should have hands-on experience with AWS, GCP, Azure, VirtualBox, Docker, Kubernetes and advanced cloud infrastructure tools like Terraform, Puppet, or Chef.
  • Distributed Systems and Scalability: The candidate should have knowledge of advanced distributed systems tools like Kubernetes, and service meshes, and advanced distributed systems tools like Cassandra, Hadoop, or Spark.
  • Security and Compliance: The candidate should have knowledge of advanced security tools like HashiCorp Vault, AWS KMS, or Azure Key Vault and security best practices, firewalls, encryption, SSL/TLS.
  • For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.

What We Offer

  • A financial rewards program that recognizes your success.
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.