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Transportation Operations Supervisor
3 months ago
Transdev Ontario Manitoba is seeking a skilled and proactive Operations Manager for our Student Transportation division. This pivotal role is based in London, Ontario and reports directly to the General Manager.
Your Responsibilities:
- Oversee daily operations ensuring adherence to Key Performance Indicators (KPIs) while enhancing customer satisfaction and revenue growth.
- Manage vehicle efficiency and minimize unnecessary travel.
- Ensure compliance with contractual obligations.
- Direct dispatching, routing, and tracking of transportation services.
- Organize and manage staff workflows to align with organizational standards.
- Implement changes to schedules and policies as needed.
- Facilitate effective start-up and shut-down processes for the school year.
- Collaborate with management and staff to develop and execute policies, procedures, and objectives.
- Work with the Health & Safety team to investigate transportation incidents and enhance safety protocols.
- Monitor and report on KPIs, customer satisfaction surveys, and deficiency lists.
- Coordinate with the Talent Acquisition team to ensure appropriate staffing levels.
- Lead safety meetings and bi-annual driver meetings.
- Manage divisional budget and payroll administration.
- Mentor and motivate team members while addressing conflict management.
Customer Engagement:
- Act as the primary contact for daily operational inquiries.
- Contribute to new business quoting and ensure compliance with contracts.
- Oversee communication regarding operational processes and data integrity within the dispatch system.
- Represent Transdev in community events to enhance visibility and build strong customer relationships.
Reporting Duties:
- Accountable for KPIs related to both schools and charter services.
- Oversee customer satisfaction reporting.
Driver Management:
- Ensure adequate staffing levels and manage the deficiency list.
- Facilitate safety meetings and bi-annual driver gatherings.
Financial Oversight:
- Monitor expenditures and ensure alignment with the approved budget.
- Oversee payroll processes.
Additional Responsibilities:
- Serve as an ambassador for Transdev both on and off company premises.
- Participate in community events to bolster Transdev's presence.
Qualifications:
- A University or Post-Secondary Degree or equivalent experience.
- Minimum of 3 years in a supervisory or management role within an operational setting.
- Experience in Student Transportation or related fields is preferred.
- Ability to obtain a B class License.
- Possess a clean Drivers Abstract and clear Criminal Record Search with Vulnerable Sector Search.
- Excellent verbal and written communication skills.
- Experience in a fast-paced environment with strict deadlines.
- Proficient in Microsoft Office applications and Adobe Acrobat.
- Strong facilitation skills for group meetings.
- Willingness to pursue further education as needed.
- Demonstrated financial acumen.
- Ability to travel within Ontario.
- Strong business insight and communication skills.
- A natural leader focused on the success of both employees and customers.
- Exceptional interpersonal skills.
Benefits:
- Free license upgrade opportunities.
- Comprehensive benefits for full-time employees, including an Employee and Family Assistance Program.
- Recognition as an award-winning company.
- Career growth opportunities within a global transportation provider.
- Focus on innovation and sustainable practices.
- Support for employee development and work-life balance.
- A corporate culture that promotes diversity and personal growth.
- Opportunities to make a positive social impact through sustainable mobility solutions.
Transdev is committed to accommodating individuals with disabilities throughout the recruitment process. Accommodations are available upon request.
We appreciate all applicants; however, only those selected for further consideration will be contacted.
