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Food Service Supervisor

2 months ago

Ottawa, Ontario, Canada Tim Hortons Full time
Position Overview

As a Food Service Supervisor at Tim Hortons, you will play a crucial role in overseeing daily operations within our vibrant dining environment. Your leadership will ensure that our team delivers exceptional service and maintains high standards of food quality.

Work Details
  • Employment Type: Permanent
  • Language of Work: English
  • Work Hours: 35 to 40 hours per week
  • Education Required: Secondary (high) school graduation certificate
  • Experience: 1 to 2 years in a supervisory role
Work Environment
  • Fast-paced and dynamic
  • Exposure to various odors
  • Wet and humid conditions
  • Occasional heat from kitchen equipment
  • Quiet areas for customer interactions
Responsibilities
  • Develop and implement strategies to meet work schedules effectively.
  • Supervise and coordinate the activities of staff involved in food preparation and portioning.
  • Provide training to staff on job responsibilities, sanitation practices, and safety protocols.
  • Estimate necessary ingredients and supplies for meal preparation.
  • Recruit and hire food service personnel.
  • Prepare budget forecasts and cost estimates for operations.
  • Address and resolve customer complaints and concerns promptly.
  • Maintain accurate records of inventory, repairs, sales, and waste management.
  • Compile and submit operational reports as required.
  • Establish and manage work schedules for staff.
Supervision

You will oversee a team of 5-10 individuals.

Qualifications
  • Possession of a Safe Food Handling certificate is required.
Work Conditions
  • Ability to thrive in a fast-paced environment.
  • Capable of working under pressure and meeting tight deadlines.
  • Involves a combination of sitting, standing, and walking.
  • Must be able to stand for extended periods and engage in walking.
Personal Attributes
  • Strong client focus and interpersonal skills.
  • Excellent verbal communication abilities.
  • A collaborative team player.
Diversity and Inclusion

Tim Hortons is committed to creating a welcoming work environment for all individuals, including:

  • Persons with disabilities
  • Newcomers and refugees
  • Youths
  • Veterans
  • Indigenous peoples
  • Mature workers
  • Visible minorities

We provide various training programs to foster an inclusive workplace culture.