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Uniformed Security and Customer Service Associate

3 months ago


Markham, Ontario, Canada Loblaw Companies Limited Full time

Job Profile: Uniformed Security and Customer Service Associate

Reports to: Kristy Phelan

Loblaw is seeking a dedicated Uniformed Security and Customer Service Associate. If you have a passion for ensuring a safe and pleasant shopping environment for customers, this role is an excellent opportunity to join one of Canada's leading employers. As a Uniformed Security and Customer Service Associate, you will greet customers as they enter the store, providing a welcoming atmosphere while actively engaging in security measures.

At Loblaw, we believe in supporting our employees beyond just a salary. We offer comprehensive career development opportunities, including in-house training programs and tuition reimbursement. Our benefits package includes a competitive pay rate, a 10% Colleague Discount program, a company-matched Pension Plan, Health Benefits, and an Employee Stock Purchase Program.

Key Responsibilities:

Deliver outstanding customer service and support to all patrons. Respond to security alarms and conduct receipt checks as necessary. Identify safety risks (e.g., spills, wet floors) and implement appropriate measures to ensure customer safety. Promptly escalate any emergencies or crisis situations. Prepare and submit daily, weekly, and monthly reports on security status. Perform additional duties as assigned.

Required Qualifications:

Previous experience in a retail setting is preferred. Ability to build strong relationships with store teams. Exceptional customer service skills with a focus on relationship building. Professional, approachable, and friendly demeanor. Capability to remain composed in high-pressure situations. Ability to stand or walk for extended periods. Capacity to lift items weighing up to 50 lbs. First Aid and CPR certification is advantageous.

We are committed to providing accommodations for applicants and employees with disabilities upon request.