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Senior Systems Analyst

2 months ago

Vancouver, British Columbia, Canada Accoravillage Full time $90,000 - $100,000
Senior Systems Analyst

Wesgroup Properties, a leading private real estate company in Western Canada, is seeking a highly skilled Senior Systems Analyst to support the analysis, design, and maintenance of on-premises and cloud infrastructure.

Key Responsibilities:
  • Support and assist in the analysis, design, and maintenance of on-premises and cloud infrastructure, including networking, virtualization, physical hardware, and applications.
  • Collaborate with various stakeholders and peers to gather requirements, develop infrastructure solutions, and ensure the efficient operation of hardware, software, and network components.
  • Monitor, document, triage, troubleshoot, and respond to incoming requests related to technical infrastructure, including networking, hardware, Office 365, Azure, and AWS.
  • Address tier 2 and tier 3 technical support requests, collaborating closely with Support and Service Delivery teams, and liaising with vendors where necessary.
Performance Optimization:

Monitor and analyze infrastructure performance, proactively identifying potential bottlenecks, security vulnerabilities, or system failures. Develop comprehensive documentation of infrastructure systems, encompassing configurations, procedures, and troubleshooting guidelines.

Project Support:

Offer all levels of support for internal projects and initiatives, collaborating with cross-functional teams to drive successful project outcomes.

Training and Mentorship:

Provide ongoing training and support to users and team members of all skill levels, ensuring a knowledgeable and empowered workforce.

Requirements:

  • 5 years of hands-on experience in technical support and infrastructure management.
  • Certificate, Diploma, or Degree in a computer-related field or equivalent technical support experience.
  • Experience in software installation, patch management, and system updates on desktops and laptops.
  • Proven ability to troubleshoot network, software, and printing problems.
  • Windows 10, Windows 11, and MAC OSX environments.
  • Microsoft AD, Microsoft Entra AD, Microsoft M365, Microsoft Intune.
  • Microsoft Server.
  • Office 365 Administration.
  • Microsoft Azure Administration.
  • SharePoint Administration.
  • Computer Networking.
  • Excellent interpersonal, communication, and relationship-building skills.
  • Proven ability to manage time and effectively prioritize numerous projects.

Wesgroup offers a fun and inclusive culture, a Lifestyle Spending Account, and a brand-new office downtown with incredible views. If you are interested in this exciting opportunity, please visit our website and apply with your resume and cover letter today.