Housekeeping Attendant

3 weeks ago

Toronto, Ontario, Canada Accor Full time
Job Title: Room Attendant

Join our team at Fairmont Royal York as a Room Attendant and create lasting memories for every Guest. As a key member of our Housekeeping team, you will ensure Guest rooms are comfortable, inviting, and clean, providing a luxury experience that will ensure their return.

Key Responsibilities:
  • Provide welcoming, friendly, and warm service to external and internal guests.
  • Offer intuitive service, engaging with external and internal guests and anticipating their needs.
  • Foster positive cross-departmental relationships to create a seamless experience.
  • Support company and hotel policies and procedures, including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives.
  • Clean and sanitize all assigned guestrooms and public spaces, including dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning, and replenishing rooms with supplies.
  • Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance, and Accor's brand standards.
  • Consistently update and record all cleaned rooms in provided mobile devices.
  • Report any maintenance needs required in guest rooms, service areas, and public spaces.
  • Communicate any specific guest requests or concerns with a Housekeeping leader.
  • Participate in deep cleaning of rooms as required.
  • Return and properly tag all lost and found articles in the Housekeeping Office.
  • Work safely to prevent injury.
  • Perform other related duties and follow hotel standards as assigned/applicable.
Qualifications:
  • Previous housekeeping experience is an asset.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
Physical Aspects of Position:
  • Constant standing and walking throughout shift.
  • Frequent lifting and carrying up to 50 lbs.
  • Constant kneeling, pushing, pulling, lifting.
  • Frequent ascending or descending ladders, stairs, and ramps.
  • Standing for the entirety of an 8-hour shift.
Additional Information:

As a Room Attendant with Fairmont Royal York, you will enjoy a range of benefits, including an employee benefit card offering discounted rates in Accor worldwide, complimentary hot or cold shift meals, learning programs through our Academies, and access to our comprehensive benefits package, including extended health, dental, vision benefits, life and disability insurance, pension with company match, and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA).

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