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Shift Manager

2 months ago

Cambridge, Ontario, Canada Osmow's Shawarma Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our team at Osmow's Shawarma. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of our kitchen and front-of-house staff
    • Provide guidance and support to team members to ensure they have the skills and knowledge needed to perform their duties
  • Operations Management
    • Establish and implement efficient systems and procedures to manage inventory, labor, and customer flow
    • Monitor and control costs, including food, labor, and supplies
  • Customer Service
    • Ensure that all customers receive exceptional service and have a positive dining experience
    • Address customer complaints and concerns in a professional and timely manner
  • Reporting and Administration
    • Prepare and submit accurate and timely reports on sales, inventory, and labor
    • Maintain accurate records of stock, repairs, sales, and wastage
Requirements
  • 1-2 years of experience in a supervisory or management role in the food service industry
  • Proven track record of success in leading high-performing teams and driving sales growth
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and make decisions under pressure
  • High school diploma or equivalent required; post-secondary education in a related field an asset
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Parking available on site
  • Permanent full-time position
  • 40 hours per week
  • English language required