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Client Services Supervisor

2 months ago

Campbell River, British Columbia, Canada Jace Holdings Ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Client Services Supervisor to join our team at Jace Holdings Ltd. as a key member of our retail operations.

Key Responsibilities
  • Customer Service Excellence: Foster a superior customer service experience by coaching and developing friendly, well-trained staff.
  • Department Supervision: Supervise the department and staff, and act as the go-to person in the absence of the Department Manager and Assistant.
  • Inventory Management: Monitor and ensure compliance with SOP, OH&S, food safety, and other corporate initiatives.
  • Sales and Profit Growth: Foster a shopping experience that engages customers in a way that enhances loyalty, sales, and profit.
  • Employee Development: Recruit, train, develop, motivate, and coach employees, and provide regular feedback to support the department leadership team.
  • Operational Efficiency: Schedule and monitor breaks, back-ups, and other departmental activities.
  • Store Operations: Participate in the final inventory calculations and follow store lock-up procedures.
Requirements
  • Leadership Skills: Ability to work independently in a fast-paced environment and lead a team to achieve sales and profit goals.
  • Operational Knowledge: Full knowledge of department operations and skills.
  • Education: High School Diploma.
What We Offer
  • Total Rewards Package: A comprehensive package that includes a competitive salary, benefits, and opportunities for growth and development.
  • Learning and Development: Access to training and development resources to fuel your professional growth.
  • Work-Life Balance: A supportive work environment that allows for a healthy work-life balance.