Retail Store Manager
2 weeks ago
We are seeking an inspirational leader and activist to drive our store and team to deliver retail excellence, strong sales results, and an engaging customer experience.
Key Responsibilities- Lead and work as part of a successful team to meet the needs of our customers
- Shape a customer-focused store experience by leading the team to drive customer engagement through our products, campaigns, and activism
- Problem solve effectively and proactively using available resources
- Communicate effectively and act as a flexible and responsible role model to your team
- Ensure development of customer loyalty to further build The Body Shop brand
- Manage stock, monitor, and manage change
- Confidently use data (KPIs) to make sound commercial and business decisions to successfully drive sales and team performance
- Identify and attract high-potential candidates and develop current team members to succeed in their goals
- Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products
- Experience in a customer-facing role, people leadership, and team development
- Able to meet sales and performance targets with outstanding planning and organizing skills
- Ability to work collaboratively within a feedback culture
- Experience coaching and developing a successful team
- Outstanding leadership and communication skills
- Experience using data (KPIs) to make sound business decisions
- Comfortable with Microsoft Office Suite
- Flexibility to work across Sunday to Saturday
- We offer benefits that start within your first month
- Comprehensive onboarding in your new position
- Training hours for you and your team as needed
- A 50% discount on regular products and 30% on gifts
- Freebies - when we launch new products, we want our teams to be the first to fall in love with them
- Paid volunteer days - so you can spend time with the causes that matter to you
- Ability to make connections with community partners to drive local activism
- (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Ability to offer a real living wage to your customer consultants
- Opportunities to grow within the brand
- Encouragement and support to be exactly who you are - employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network
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