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On-Site Technical Support Engineer

3 months ago

Calgary, Alberta, Canada Park Place Technologies Full time

On-Site Technical Support Engineer

The On-Site Technical Support Engineer plays a crucial role in delivering diagnostic and analytical assistance to clients within a designated region or specific account, adhering to the stipulations of the Service Level Agreement (SLA) with Park Place Technologies. This position involves responding to client system malfunctions by offering hardware service, conducting tests, performing diagnostic evaluations, and analyzing system configurations.

Key Responsibilities:

• Deliver on-site technical assistance to customers.

• Diagnose and troubleshoot issues related to hardware, storage area networks, and system configurations.

• Execute services efficiently and cost-effectively.

• Maintain precise inventory records.

Essential Requirements:

• A minimum of seven years of experience with original equipment manufacturer (OEM) data center hardware.

• Strong technical skills and the capacity to work extended hours.

• Ability to operate independently while prioritizing customer requirements.

• CompTIA A+ and Server+ certifications are mandatory.

Preferred Qualifications:

• OEM hardware certifications from leading vendors.

• A bachelor's degree in a relevant discipline.

Educational Background:

• A high school diploma is required.

Travel Requirements:

• Willingness to travel to client locations up to 75% of the time within a specified territorial range.