Field Service Technician

1 month ago

Cornwall, Canada Plug Power Full time

Job Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location.

Key Responsibilities

  • Perform maintenance and service of fuel cells at customer sites.
  • Conduct diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
  • Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Provide on-call and emergency support service to customers as required.
  • Purchase tools, equipment, and parts for customer service and support as required.
  • May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
  • Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
  • Complete administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
  • Exhibit and enforce safety procedures in the field or customer sites.
  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
  • Represent Plug Power in a professional manner at all times and in all interactions.

Requirements

  • Minimum high school diploma or equivalent with technical electrical coursework.
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
  • Formal training and education may be also considered in lieu of direct experience.
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
  • Must be able to lift 50 pounds on regular basis unassisted.
  • Knowledge of lift truck operation and applications is highly preferred.
  • General mechanical aptitude is required.
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
  • Excellent verbal and written communication skills.
  • Creativity in solving technical problems.
  • Ability to work independently.
  • Uncompromising dedication to quality.
  • Exceptional time management skills with the ability to handle multiple tasks.
  • Punctual and reliable.
  • Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power.

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