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Salesforce CRM Solution Architect

2 months ago


Mississauga, Ontario, Canada Roche Full time
About Roche

Roche is a leading research-focused healthcare group with over 100,000 people across 100 countries. We're committed to pushing back the frontiers of healthcare through innovation, curiosity, and diversity.

Job Description

We're seeking a highly skilled Salesforce CRM Solution Architect to join our team. As a key member of our Contact Center product line, you'll play a crucial role in designing and implementing non-functional requirements and reviewing code to ensure seamless integration.

Key Responsibilities
  • Develop architectural strategy and roadmaps to drive business growth
  • Partner with Infrastructure, CRM, and engineering teams to ensure technical requirements are secure and meet business needs
  • Architect, build, maintain, and operate enterprise-grade systems and applications
  • Identify inefficiencies in Contact Center operations and implement process improvements to enhance productivity and service quality
Requirements
  • 7+ years of relevant experience in software development, integration, and architecture
  • Advanced English skills and experience working in multicultural and international environments
  • Experience working in agile teams (e.g. SAFe/Scrum)
  • Bachelor's degree in computer science, systems analysis, or a related field
What We Offer

At Roche, we offer a dynamic and inclusive work environment that values diversity and innovation. If you're passionate about healthcare and technology, we encourage you to apply for this exciting opportunity.