Ambulance Service Director

4 weeks ago

Cornwall, Ontario, Canada NHS Full time
Job Title: General Manager

We are seeking an experienced and dynamic General Manager to oversee all aspects of our private ambulance service, ensuring efficient service delivery, regulatory compliance, and the maintenance of our high standards of patient care.

Key Responsibilities:
  • Lead and manage the daily operations of the private ambulance service, ensuring smooth and efficient service delivery.
  • Ensure compliance with all relevant healthcare regulations and maintain strong relationships with healthcare providers, regulatory bodies, and key stakeholders.
  • Manage and motivate a dedicated team, fostering a positive working environment and promoting a culture of excellence in patient care.
  • Oversee the delivery of first aid training courses by our qualified professionals.
  • Established in 2004, we are a successful and growing private ambulance service, providing a comprehensive range of medical transport solutions across Cornwall and the UK.
Operations Management:
  • Oversee daily operations of the services (medical, events, security and training), including dispatch, fleet maintenance, and staff management.
  • Ensure timely and efficient delivery of emergency and non-emergency medical transportation services.
  • Implement and maintain Standard Operating Procedures (SOPs) to ensure high-quality service and compliance with CQC standards.
  • Monitor response times and service quality to optimise operational efficiency & KPI's.
  • Assist the Financial Administrator in developing and managing budgets to ensure the financial health of the company.
CQC Compliance:
  • Maintain the company's licensing and certifications, including those for vehicles, equipment, and personnel.
  • Conduct regular audits and risk assessments to ensure compliance and operational safety.
Human Resources Management:
  • Lead, mentor, and manage a diverse team including professional medical staff (e.g. paramedics, ambulance care assistants etc.), security, First Aid trainers and administrative staff.
  • Oversee recruitment, onboarding, training, and performance evaluations.
  • Develop workforce strategies to ensure adequate staffing levels, including scheduling, overtime management, and employee retention.
Fleet and Equipment Management:
  • Oversee the maintenance and operation of the ambulance fleet, ensuring all vehicles are safe, reliable, and compliant with regulations.
  • Manage procurement of medical supplies, equipment, and technology to ensure readiness and quality of care.

Requirements:

  • Good working knowledge of Microsoft Office (or equivalent).
  • Planning and organising and able to work under pressure.
  • Time Management and the ability to work to deadlines.
  • Managing Teams.
  • Professional medical registration.
  • Management experience in the healthcare sector.
  • Experience and knowledge of Training and/or Security Services.
  • Experience and/or knowledge of CQC Regulations.

Personal Qualities:

  • Self-motivated/ambitious and flexible.

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