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Service Manager
2 months ago
Job Summary:
We are seeking a highly skilled Service Manager to join our team at Fire Safety and Protection, LLC. As a key member of our team, you will be responsible for ensuring the smooth operation of our fire alarm and security systems.
Key Responsibilities:
- System Maintenance: Conduct regular testing, inspection, and servicing of fire alarm systems and devices to ensure they function correctly and comply with safety standards.
- Site Inspection: Inspect installation sites and review work orders, building plans, and installation manuals to determine material requirements and installation procedures.
- Customer Demonstrations: Demonstrate systems for customers, explaining details such as the causes and consequences of false alarms, and providing training on system usage.
- Team Leadership: Lead and manage a team of technicians, providing guidance, training, and support to ensure efficient and effective service delivery.
- Customer Service: Maintain a customer-oriented mentality, addressing customer inquiries and concerns promptly and professionally.
- Documentation: Maintain accurate records of all service activities, including inspections, repairs, and customer interactions.
- Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service quality and efficiency.
Requirements:
- CFAA License: Must hold a valid CFAA (Canadian Fire Alarm Association) license.
- Experience: Prior experience with monitoring systems, emergency lighting systems, and security systems is preferred.
- Technical Skills: Experience with Siemens and/or Mircom ESD systems is highly desirable.
- Soft Skills: Strong work ethic, positive attitude, and excellent communication skills.
- Customer Focus: Demonstrated ability to maintain a customer-oriented approach and deliver exceptional service.
- Leadership: Proven leadership skills with the ability to manage and motivate a team.
Physical Requirements:
- Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours including weekends to meet customer requirements.
- Overnight travel may be required.
Why Join Our Team:
We offer a supportive culture, career growth opportunities, and a broad range of roles across the eastern U.S. and Canada. Our company is committed to protecting communities by installing, inspecting, and repairing fire alarm, sprinkler, and safety systems.
Benefits:
- Extended Health Care
- Dental
- Vision
- LTD, STD
- Life Insurance
- EAP
- RRSP Matching
- Company Vehicle & Fuel Card OR Auto Allowance
- Tuition Reimbursement
