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Credit Insurance Operations Assistant
2 months ago
About Export Development Canada
Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses succeed internationally. We offer financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.
Job Overview
We are seeking a dynamic and motivated Regional Policy Coordinator to join our Credit Insurance Underwriting group. The successful candidate will facilitate international trade by helping our customers protect themselves against the risk of non-payment from foreign companies.
Key Responsibilities
- Assist in the delivery of insurance solutions provided by the Credit Insurance group
- Work closely with underwriters and collaborate with all channels (banks, brokers, partnerships, digital) to support acquiring new business and growing premium
- Maximize the retention of existing business and conversion rate of new offers while remaining compliant with processes and guidelines
- Leverage systems to create capacity to support growth and execution of key priorities
- Produce team reports and broker reports on a regular basis
- Work at optimizing program underwriting, review and credit SLAs
- Share capacity openly
- Review, vet and populate credit insurance applications in the corporate system of record
- Prepare transactions within specified parameters, policies and guidelines
- Manage data in customer management system and support data quality management
- Support lead development, nurturing efforts and post-transaction activities
- Ensure that communications with intermediaries are properly archived and that all relevant information is documented
- Follow up directly with partners and stakeholders on requirements pertaining to documents
- Provide information to EDC's stakeholders while adhering to processes to avoid confidential information breaches
- Actively identify opportunities or initiatives to improve internal processes to ensure optimal and value-added service to customers
Requirements
- Completion of secondary school
- Minimum of 1-3 years of experience in an administrative field with exceptional customer service
- Strong knowledge in the operation of computer applications and ability to work with computer-based applications
- Strong written and spoken communication skills in English and French
Assets
- Undergraduate University degree or College degree
- Knowledge of Underwriting and Credit Insurance processes
- Experience in managing customer relations
- Experience in a corporate or financial service setting
Salary Range
Salaries are based on qualifications and experience and typically range from $44,370 to $59,160 for the Regional Policy Coordinator position and from $55,657 to $74,210 for the Senior Regional Policy Coordinator position.
Location
This role may be performed from EDC's headquarters in Ottawa or from one of our Community Hubs in various locations across Canada. Relocation assistance is available for eligible candidates.
