Restaurant Operations Supervisor
3 weeks ago
About Banff Hospitality Collective
Banff Hospitality Collective is a renowned group of restaurants and bars in the heart of Banff National Park, known for their exceptional dining experiences and vibrant atmosphere. From casual eateries to fine-dining establishments, BHC offers a diverse range of culinary options to satisfy every taste bud.
The Role: Shift Leader
As a Shift Leader, you will play a vital role in ensuring the smooth and efficient operation of our restaurants. Reporting to the General Manager and Assistant General Manager, you will be responsible for overseeing all front-of-house staff, managing customer interactions, and maintaining high standards of service.
Responsibilities:
- Supervise and coordinate the activities of front-of-house staff, including servers, bartenders, and hosts.
- Provide exceptional customer service by addressing concerns promptly and professionally.
- Ensure adherence to company policies and procedures, maintaining a safe and welcoming environment for guests and staff.
- Collaborate with the kitchen team to ensure timely and accurate food delivery.
- Manage inventory and supplies, optimizing efficiency and minimizing waste.
- Train and develop new staff members, fostering a positive and supportive work environment.
Qualifications:
- Previous experience in a supervisory role within the hospitality industry.
- ProServe certification and knowledge of liquor service regulations.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Strong organizational and time management abilities.
Benefits:
- Competitive compensation and benefits package.
- Opportunity for growth and advancement within a dynamic company.
- Work in a beautiful and inspiring location, surrounded by nature.
- Enjoy employee discounts at all BHC venues.
- Participate in fun staff events and activities.
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