Learning Deployment Manager

1 month ago

Toronto, Ontario, Canada KPMG-Canada Full time
Overview

At KPMG Canada, you'll be part of a diverse and dedicated team of problem solvers, connected by a common goal: turning insight into opportunity for clients and communities around the world.

The Opportunity

The Learning Deployment Manager is responsible for providing a full range of consistent deployment support, including Learning Technology Ecosystem (LTE) consultations and end-to-end deployment activities for Global L&D learning solutions. These solutions may be released on one or more of the following platforms within the LTE and deployment, such as content management and release support via CMS, GLMS, Virtual classroom platforms (including videos), Degreed and MTM. Activities include development of collection sites and pages, creation of evaluation links and reporting thereof, deployment support for Train-the-facilitator sessions (TTFs), virtual classrooms (VC) and instructor-led training (ILT), including all pre and post-launch activities.

Key Responsibilities
  • Understand business needs and priorities identified by Strategic Business Partners (SBPs) for deployment of learning solutions across the Learning Technology Ecosystem (LTE) for content management, ILT TTFs, eLearning, videos, pathways and VC learning solutions deployment.
  • Provide support for reporting requirements from associated content platforms for scheduled and on-demand reports.
  • Provide guidance and direction to supporting content management resources on the upload process of all Global L&D learning solutions to ensure items follow a consistent defined Global L&D hierarchy and related tagging and naming conventions critical for Global L&D reporting.
  • Create issue logs for platform issues and liaise with the appropriate Global People sub-teams (Digital HR, Talent analytics & insights, etc.), to ensure issues are resolved in a timely manner.
  • Manage mailbox queries related to content queries, deployment support and act as the primary point-of-contact for triaging to project and deployment leads.
  • Collaborate with ITS and Digital HR on testing activities related to content release platforms in the LTE.
Requirements
  • 3-5 years experience deploying learning solutions across a variety of content management platforms with a focus on business improvement and operations in a global, complex matrix environment.
  • Bachelor's degree from an accredited college or university or equivalent work experience.
  • Strong ability to grasp technical knowledge to understand platforms, technology and applications.
  • Multi-tasker with coordination, planning and prioritization skills with the ability to manage competing deliverables.
  • Ability to manage competing deliverables.
  • Working with virtual stakeholders and team members in various time zones.
What We Offer

KPMG Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG Canada as your employer of choice.

We strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), accessible communication supports or technology aids are tailored to individual needs and role requirements.

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