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Retail Store Manager

2 months ago

Sherwood Park, Alberta, Canada Shell Canada Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Shell Canada. As a key member of our retail operations, you will be responsible for overseeing the day-to-day activities of our retail stores, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Supervise and Train Staff: Lead and motivate a team of sales associates, providing guidance and support to ensure they meet sales targets and provide exceptional customer service.
  • Manage Sales Floor Operations: Oversee the sales floor, including merchandise displays, inventory management, and visual merchandising to create an engaging shopping experience.
  • Authorize Payments and Merchandise Returns: Process payments and returns, ensuring accurate and efficient transactions.
  • Establish Work Schedules: Create and manage work schedules to ensure adequate staffing levels and meet business needs.
  • Prepare Sales Reports: Analyze sales data, identifying trends and opportunities to drive sales growth and improve customer satisfaction.
  • Resolve Customer Issues: Address customer complaints and concerns in a professional and courteous manner, ensuring a positive shopping experience.
  • Inventory Management: Oversee inventory levels, ensuring accurate stock counts and minimizing losses.
  • Supervise and Coordinate Activities: Manage the activities of sales associates, ensuring they meet sales targets and provide excellent customer service.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year
  • Work Setting: Retail business
  • Supervision: 3-4 people
  • Work Conditions and Physical Capabilities: Fast-paced environment, work under pressure, attention to detail, standing for extended periods
  • Personal Suitability: Accurate, excellent oral communication, flexibility, reliability, team player, dependability