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Abbotsford, British Columbia, Canada Fraser Health Full time{"title": "Quality Improvement and Patient Safety Lead", "content": "Job SummaryFraser Health is seeking a Quality Improvement and Patient Safety Lead to join our team. The successful candidate will provide leadership and expertise in the application of quality improvement principles, practices, and tools to support clinical program priorities and strategic...
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Patient Care Quality Specialist
3 months ago
Salary
The hourly compensation for this role is CAD $54.80.
Position Overview
Fraser Health is dedicated to providing hospital and community health services to over 1.9 million individuals across 20 diverse communities. Our workforce of nearly 45,000 staff, medical professionals, and volunteers is committed to enhancing the health and well-being of our patients, families, and communities, aligning with our vision of delivering superior health care.
This role presents an opportunity to become an integral part of the proactive and dedicated Patient Care Quality Office at Fraser Health. We seek individuals who bring enthusiasm and a commitment to excellence in service and care, playing a pivotal role in fostering and sustaining effective relationships with our patients, clients, and residents. Trust and respect are essential components of your success.
Key Responsibilities:
- Assist in managing feedback initiatives and collaborate with key stakeholders to address complaints and concerns, ensuring issues are resolved and tracked for accountability and enhancement.
- Facilitate a prompt, effective, and transparent complaints management process, determining follow-up actions in response to care quality concerns raised by patients, clients, residents, or their families, while minimizing organizational risk.
- Ensure accessible channels for patient/client/resident feedback, guiding them in understanding their rights while navigating through organizational protocols.
- Provide consultative support across Fraser Health on effective complaints management, advocating for a standardized process utilized organization-wide.
- Engage in the integration of quality improvement principles by delivering regular reports to senior leadership regarding patient/client/resident feedback.
- Employ sound judgment, conflict resolution skills, and effective verbal and written communication while addressing diverse and complex issues in an empathetic, culturally safe, and respectful manner.
Qualifications:
- A Bachelor's Degree in a healthcare-related field.
- A minimum of three years of recent, relevant experience in client relations, demonstrating knowledge of applicable laws and regulations, including the Patient Care Quality Review Board Act, Freedom of Information and Protection of Privacy Act, the Evidence Act, and the Hospital Act.
This position is a Relief Full-Time hybrid role, allowing for a combination of remote and office work.
About Fraser Health
Fraser Health serves over two million residents in Metro Vancouver and the Fraser Valley, situated on the traditional, ancestral, and unceded territories of the Coast Salish and Nlaka'pamux Nations, encompassing 32 First Nations within the Fraser Salish region.
Our commitment to the people we serve and those who provide care is at the core of our operations. Our hospital and community services are delivered by a dedicated team of over 48,000 staff, medical professionals, and volunteers.
We prioritize planetary health and embrace diversity within our workforce, striving to cultivate an environment characterized by respect, care, and trust. Fraser Health's hiring practices aim to ensure that all individuals are treated inclusively, equitably, and in a culturally safe manner.
Together, we embody the essence of health care.
