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Retail Sales Professional

2 months ago

Burlington, Ontario, Canada Pioneer Family Pools Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Pioneer Family Pools. As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Service: Provide superior and genuine customer service by exerting compassion, knowledge, and empathy to all customers and associates.
  • Sales and Product Knowledge: Drive sales through engaging customers and associates with accurate and practical product knowledge.
  • Lead Follow-up and Sales Records: Assist and follow up with on-line leads and maintain sales records for inventory control.
  • Payment and Commission Management: Collect all outstanding payments before delivery or install and manage the A/R list.
  • Customer Orientation and Experience: Provide the customer a full pool & or spa orientation within Pioneer Family Pools guidelines.
  • Store Maintenance and Organization: Maintain at all times a clean, friendly, sales-ready retail floor that is aligned with Pioneer Family Pools Corporate guidelines & expectations.
  • Spa and Pool Maintenance: Open and close all wet spas in the beginning of the shift, turn on lights and jets on low for waterfall at end of shift.
  • Customer Consultation and Sales: Advise customers and discuss type, quality, and quantity of merchandise sought for purchase.
  • Customer Complaint Resolution: Review and track customer complaints and resolutions to ensure a high resolve rate and customer satisfaction.
  • Complex Customer Service Issues: Handle complex and escalated customer service issues to ensure a high level of response time and proper problem resolution.
  • Estimation and Quotation: Estimate or quote prices, credit terms, trade-in allowances, warranties, and delivery dates.
  • Merchandise Preparation and Sales: Prepare merchandise for purchase and prepare sales, contracts, and accept cash, cheque, credit card, or automatic debit payment.
  • Inventory Management: Operate computerized inventory record-keeping and re-ordering systems.
Requirements
  • Education: Completion of university degree is required.
  • Sales Experience: Sales experience of 2+ years.
  • Self-Motivation and Determination: Self-motivated and determined to learn, expand, and maintain knowledge of our products/services.
  • Fast-Paced Environment: Experience working in fast-paced environments.
  • Time Management and Communication: Ability to multi-task, prioritize, and manage time effectively, with excellent verbal and written communication skills.
  • Personality and Availability: Personable and outgoing in person and on phone, with weekend availability.