Technical Support Specialist for Agricultural Equipment

1 week ago

Regina, Saskatchewan, Canada Brandt Full time
Job Description

Brandt is currently seeking a candidate to fill the position of Heavy Duty Technician Support Specialist at our Head Office. In this role, your primary responsibility will be to provide technical assistance to our Service Departments for resolving customer machine issues.

Key Responsibilities:
  • Technical Assistance: Manage technical assistance requests from our Service Departments using Case Contact Management System (CCMS) software.
  • Technical Solutions: Develop technical solutions for the Brandt Technical Assistance Centre (BTAC) by collaborating with Deere via their Case & Contact Management System (formerly DTAC) and similarly with other OEM Manufacturers represented by Brandt.
  • Research and Analysis: Conduct research on oil sample data and warranty data.
  • Database Maintenance: Update and maintain the BTAC Technical Solution database.
  • Technical Guidance: Provide guidance and technical expertise to our branches.
  • Diagnostics: Utilize John Deere Service Advisor Remote for diagnostic purposes.
  • Problem Resolution: Assist in generating diagnostic revenue and reducing the need for multiple service field trips by branches.
  • Reporting: Regularly report on new emerging issues, customers at risk, open BTAC cases, and problem resolution cycle times.
Requirements:
  • Possession of a Red Seal certification as a Heavy-Duty Technician or equivalent industry work experience is recommended (Agricultural).
  • A minimum of 5 years of preferred service experience.
  • Proficiency in computer applications and data analytics.
  • Familiarity with agriculture equipment and dealership service departments.
  • Capability to filter and correlate diverse data sources to formulate precise recommendations.
  • Understanding of machine application, design, functionality, and awareness of environmental factors affecting equipment performance.
  • Knowledge of effective inspection processes and equipment lifecycle planning.
  • Bilingual skills are advantageous but not mandatory.
  • Occasional travel may be necessary.

  • Agricultural Equipment Specialist

    4 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - Young's Equipment Inc.About Us:Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, with a strong focus on delivering exceptional customer service to a thriving agricultural community across our nine locations. As a family-owned and well-established company, we are committed to...

  • Agricultural Equipment Specialist

    3 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - Young's Equipment Inc.About Us:Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, with a strong focus on delivering exceptional customer service to a thriving agricultural community across our nine locations. As a family-owned and well-established company, we are committed to...

  • Agricultural Equipment Specialist

    7 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - DavidsonAbout Us:Young's Equipment Inc., a leading agricultural equipment dealer in southern Saskatchewan, is seeking an experienced Agricultural Equipment Specialist to join our team in Davidson. We pride ourselves on delivering exceptional customer service to a thriving agricultural community across our nine locations....

  • Agricultural Equipment Specialist

    1 week ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - DavidsonAbout Us:Young's Equipment Inc., a leading agricultural equipment dealer in southern Saskatchewan, is seeking an experienced Agricultural Equipment Specialist to join our team in Davidson. We pride ourselves on delivering exceptional customer service to a thriving agricultural community across our nine locations....

  • Agricultural Equipment Specialist

    7 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - WindthorstAbout Us:Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, with a strong focus on delivering exceptional customer service to a thriving agricultural community across our nine locations. As a family-owned and well-established company, we are committed to providing a...

  • Agricultural Equipment Specialist

    1 week ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - WindthorstAbout Us:Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, with a strong focus on delivering exceptional customer service to a thriving agricultural community across our nine locations. As a family-owned and well-established company, we are committed to providing a...

  • Agricultural Equipment Specialist

    7 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist Opportunity About Us: Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, committed to delivering exceptional customer service to a thriving agricultural community. As a family-owned and well-established business, we value our community involvement and strive to be a leader in the...

  • Agricultural Equipment Specialist

    1 week ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist Opportunity About Us: Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, committed to delivering exceptional customer service to a thriving agricultural community. As a family-owned and well-established business, we value our community involvement and strive to be a leader in the...

  • Agricultural Equipment Specialist

    3 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist OpportunityAbout Us:Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, committed to delivering exceptional customer service to a thriving agricultural community. As a family-owned and well-established business, we value our community involvement and strive to be a leader in the...

  • Agricultural Equipment Specialist

    3 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist OpportunityAbout Us:Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, committed to delivering exceptional customer service to a thriving agricultural community. As a family-owned and well-established business, we value our community involvement and strive to be a leader in the...

  • Agricultural Equipment Specialist

    3 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist Opportunity About Us: Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, committed to delivering exceptional customer service to a thriving agricultural community. As a family-owned and well-established company, we value our community involvement and strive to be a leader in the...

  • Agricultural Equipment Specialist

    3 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist Opportunity About Us: Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, committed to delivering exceptional customer service to a thriving agricultural community. As a family-owned and well-established company, we value our community involvement and strive to be a leader in the...

  • Agricultural Equipment Specialist

    3 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - DavidsonAbout Us:Young's Equipment Inc., a leading agricultural equipment dealer in southern Saskatchewan, is seeking an experienced Agricultural Equipment Specialist to join our team in Davidson. We pride ourselves on delivering exceptional customer service to a thriving agricultural community across our nine locations....

  • Agricultural Equipment Specialist

    3 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - DavidsonAbout Us:Young's Equipment Inc., a leading agricultural equipment dealer in southern Saskatchewan, is seeking an experienced Agricultural Equipment Specialist to join our team in Davidson. We pride ourselves on delivering exceptional customer service to a thriving agricultural community across our nine locations....

  • Agricultural Equipment Specialist

    3 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - Chamberlain About Us: Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, committed to delivering exceptional customer service to a thriving agricultural community. As a family-owned and well-established business, we value our community involvement and strive to be a leader in the...

  • Agricultural Equipment Specialist

    3 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - Chamberlain About Us: Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, committed to delivering exceptional customer service to a thriving agricultural community. As a family-owned and well-established business, we value our community involvement and strive to be a leader in the...

  • Agricultural Equipment Specialist

    7 days ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - Chamberlain About Us: Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, with a strong focus on delivering exceptional customer service to a thriving agricultural community. As a family-owned and well-established company, we value our community involvement and strive to be a leader...

  • Agricultural Equipment Specialist

    1 week ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Agricultural Equipment Specialist - Chamberlain About Us: Young's Equipment Inc. is a leading agricultural equipment dealer in southern Saskatchewan, with a strong focus on delivering exceptional customer service to a thriving agricultural community. As a family-owned and well-established company, we value our community involvement and strive to be a leader...

  • Agricultural Equipment Specialist

    2 weeks ago

    Regina, Saskatchewan, Canada Young's Equipment Inc. Full time

    Job Summary:Young's Equipment Inc., a leading agricultural equipment dealer, is seeking a skilled Agricultural Equipment Specialist to join our team in southern Saskatchewan. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the efficient repair and maintenance of farm machinery.Key...

  • Agricultural Equipment Specialist

    2 weeks ago

    Regina, Saskatchewan, Canada South Country Equipment Full time

    We are a leading agricultural equipment company in south Saskatchewan, renowned for our commitment to employee development and customer satisfaction. As a South Country Equipment team member, you will have the opportunity to grow your technical skills as a Journeyman Agricultural Equipment Technician through a combination of work experience and...