Guest Services Supervisor

1 month ago

Mississauga, Ontario, Canada Silver Hotel Group Full time

Job Summary

We are seeking a highly skilled Guest Services Supervisor to join our team at TownePlace Suites Mississauga-Airport Corporate Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of our guest services.

Key Responsibilities

  • Supervise the registration and check-out of guests, including processing customer payments and supporting team members as necessary.
  • Act as a role model in the service vision and standards of the Guest Services Team.
  • Support in training the team on systems, security, and cash handling procedures, and service standards.
  • Encourage teamwork and quality service through daily communication and coordination with other departments/outlets.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.

Requirements

  • Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position.
  • Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members.
  • Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity.
  • Excellent written and verbal communication skills are essential.
  • Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset.

About Us

TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. We offer a refreshing getaway to all our guests with our beautiful private courtyard, indoor pool, and 24 hr Fitness Center. Complimentary buffet breakfast, fully equipped rooms, and pet-friendly services make us the ideal choice for business and leisure travellers.

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