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Retail Store Manager

2 months ago


Whistler, British Columbia, Canada Vail Resorts Full time

Experience the Ultimate Retail Opportunity

At Vail Resorts, we're passionate about delivering exceptional customer experiences and creating a culture of excellence in our retail stores. As a Retail Store Manager, you'll play a key role in driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities:

  • Lead Daily Operations: Oversee daily store operations, including scheduling, payroll, and performance monitoring.
  • Team Development: Hire, train, and develop a team of retail professionals to provide exceptional customer service and drive sales growth.
  • Customer Experience: Ensure a seamless customer experience through timely response to customer questions, suggestions, and complaints.
  • Store Performance: Monitor and analyze store performance metrics, including sales, inventory, and customer satisfaction.
  • Merchandising and Visuals: Develop and implement effective merchandising and visual displays to drive sales and enhance the customer experience.

Requirements:

  • Education: High School Diploma or equivalent; business-related training or education preferred.
  • Experience: 1-3 years of retail management experience; ski industry experience preferred.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced retail environment, and proficiency in English.

Benefits:

  • Ski/Mountain Perks: Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
  • Employee Discounts: Discounts on lodging, food, gear, and mountain shuttles.
  • Training and Development: Opportunities for professional growth and development through Epic Service training and development programs.
  • Health Insurance: Medical, dental, and vision insurance plans for eligible employees.