BBW Supervisor

1 month ago


Kitchener, Ontario, Canada Bath & Body Works Full time
Job Title: BBW Supervisor - The Promenade Shopping Centre

At Bath & Body Works, we're committed to creating a diverse, equitable, and inclusive culture that delivers exceptional fragrances and experiences to our customers. As a Supervisor, you'll play a key role in developing outstanding associates, delivering exceptional customer experiences, and driving growth across our stores.

Responsibilities:
  • Lead and motivate associates to achieve sales and customer experience goals
  • Provide individual and team performance feedback and coaching
  • Train and develop associates to improve selling and customer service skills
  • Reinforce selling expectations and performance standards with all associates
  • Lead by example and model selling and customer experience standards
  • Set daily and shift goals for associates and ensure effective execution of operational activities
  • Build a loyal customer base through engagement, conversion, and capturing customer contact information
  • Perform opening and closing routines, including bank deposits, shipment receipt, and company directive dissemination
  • Act as manager on duty to support customer service, work with vendors, and address maintenance issues
  • Partner with sales leadership to optimize results and ensure effective execution of operational activities
Qualifications:
  • Proven sales results and leadership experience
  • Effective communication and customer-focused selling skills
  • Ability to provide in-the-moment coaching and feedback
  • Availability for varied shifts, including weekends, closing, and peak periods
  • Prior supervisory experience in a retail setting
Benefits:

Bath & Body Works associates are the heart of our business. We offer benefits that empower you to Dream Bigger & Live Brighter, including:

  • 40% merchandise discount and free product
  • Competitive, performance-based compensation and bonus incentives
  • No-cost mental health and wellbeing support
  • Robust health, virtual care, dental, vision, and life insurance options
  • Retirement Savings Program with company match
  • Tuition Assistance Program
  • Opportunity for paid time off and additional family benefits


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