Coffee Connoisseur

Job Summary:

We are seeking a highly motivated and customer-focused Barista to join our team at the Pickering Casino Resort. As a Barista, you will be responsible for preparing and serving high-quality coffee and other beverages to our guests in a fast-paced and dynamic environment.

Key Responsibilities:

• Provide exceptional customer service to all internal and external customers in a professional and courteous manner.
• Demonstrate thorough knowledge of all food and beverage menu items available at our resort.
• Process all cash and credit card transactions accurately and efficiently.
• Take guest orders and make recommendations by explaining how menu items are prepared.
• Ensure accurate cash handling and balancing of sales and/or cash float at the end of the shift.
• Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue.
• Clean tables and customer seating area to ensure cleanliness and maintain a high level of customer satisfaction.
• Welcome and greet guests; answer general inquiries relating to food, beverages, and other restaurants on the premise.
• Maintain clean service areas, inventory, and stock shelves as required.
• Report any irregular/suspicious activities, malfunctions, and hazards to the supervisor immediately.
• Assist other co-workers as requested.
• Understand and follow opening and closing cashier duties.
• Regular cleaning and sanitization of food preparation areas, counters, refrigerators, and other equipment in the work area.
• Perform preventive maintenance and cleaning of food and beverage equipment as required.
• Adhere to all AGCO, GCGC, departmental, and HR policies as they relate to functions of the role.
• Ensure compliance with licensing laws, health and safety, and other statutory regulations.
• Perform other duties as assigned by the Food & Beverage Supervisory & Management Team.

Requirements:

• Minimum one (1) year of experience with cash handling and operating a point-of-sale system.
• Six (6) months of experience in preparing/serving hot or cold beverages, such as coffee, espresso drinks, etc.
• Valid Smart Serve Certificate required.
• Ability to lift 35 lbs.
• Excellent interpersonal, teamwork, customer service, and communication skills.
• Must be people-focused and demonstrate a strong commitment to providing exceptional customer service.
• Proactive and solution-oriented with a drive to succeed.
• Demonstrate strong initiative, active listening, and teamwork skills.
• Maintain a positive working relationship with fellow employees and management as part of a team.
• Ability to multi-task and work under pressure in a fast-paced environment.

Working Conditions:

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays, and overnights. The hours of work will be based on operational needs.