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Service Desk Specialist
2 months ago
About Black & McDonald
Black & McDonald is a leading provider of integrated infrastructure solutions, serving diverse industries across Canada. We are committed to delivering exceptional service and innovative solutions that meet the evolving needs of our clients.
Opportunity Overview
We are seeking a highly motivated and skilled Service Desk Analyst to join our dynamic Corporate Service Group in Markham/Thornhill, ON. This role offers an excellent opportunity for an analytical and detail-oriented individual to build a strong foundation for their IT career.
Key Responsibilities
- Provide exceptional customer service by effectively communicating with employees at all levels, handling support requests professionally, and resolving issues promptly.
- Manage user accounts and permissions, ensuring system security and data integrity.
- Set up and support hardware and software, troubleshooting technical issues and providing guidance to users.
- Document and track support requests using IT ticketing systems, maintaining accurate records and escalating priority incidents as needed.
- Continuously learn and adapt to new technologies, staying abreast of industry best practices and emerging trends.
Qualifications
- Excellent communication skills, both written and verbal, with the ability to effectively interact with diverse individuals.
- A customer-focused mindset, dedicated to providing exceptional service and exceeding expectations.
- Strong problem-solving abilities, with a proactive approach to identifying and resolving technical issues.
- Team player with a collaborative spirit, willing to assist colleagues and contribute to a positive work environment.
- Post-secondary education in computer science or a related field.
- 1-3 years of experience in a similar IT support role.
- Proficiency in Windows OS and Microsoft Office Suite.
- Experience with IT ticketing systems is an asset.
- IT certifications are a plus.
