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Cleaning Operations Leader
3 months ago
Job Overview
WHAT DOES THE ROLE ENTAIL?
At Dexterra Group, we are dedicated to delivering outstanding customer experiences that elevate our clients' operations. Our team, driven by enthusiasm and expertise, collaborates to transform challenges into effective solutions and innovative outcomes.
As an Area Manager at Dexterra Group, you will serve as a key representative for our transit cleaning services. This position involves working closely with site supervisors, team leaders, and management to oversee various account operations. The primary objective of the Area Manager is to build strong client relationships and negotiate contracts that enhance business opportunities and profitability for the organization. Area Managers are instrumental in nurturing long-term partnerships by providing exceptional operational service that meets the needs of both clients and customers.
Key Responsibilities:
Cultivate a comprehensive understanding of client requirements and customize services accordingly. Supervise and support site supervisors, team leaders, and management to ensure smooth and effective operations. Clearly communicate performance expectations, monitor outcomes, and recognize achievements to ensure goals and budgets are achieved. Identify and address operational gaps and opportunities to improve client satisfaction. Conduct regular team meetings to align on objectives and address any challenges or concerns. Promote a culture of continuous improvement, fostering innovation and efficiency in operations. Ensure adherence to all company policies and regulatory standards. Oversee budgeting and forecasting activities, ensuring financial objectives are met. Provide leadership, development, and mentorship to the site team, supporting their professional growth. Implement health and safety protocols to maintain a secure working environment for all staff. Address conflict resolution and manage any issues or grievances in a timely and effective manner. Identify new avenues to market and promote additional products and services to existing and prospective clients. Align key contacts within Dexterra with corresponding roles in client organizations to create a strategic network of influence.What We Offer:
Join an industry that is increasingly vital. Opportunities for career advancement. While others may be reducing their workforce, we are expanding. Become a leader from day one by joining an industry frontrunner.Qualifications
WHO ARE WE SEEKING?
A minimum of 5 years of management experience in facilities management or a related sector. Bilingual proficiency in French and English is essential. Demonstrated experience in managing janitorial services, particularly in public sector environments such as transit, municipal work, and hospitality. Exceptional communication and presentation abilities, both verbal and written. Capacity to lead by exemplifying empathy, open-mindedness, and respect. Familiarity with health, safety, and environmental management systems. Willingness to travel between sites regularly as required. Strong interpersonal skills with the ability to establish and maintain effective relationships with clients and team members. A clear criminal record check is mandatory for this position.