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Customer Service Team Lead
2 months ago
**Job Summary**
Circle K is seeking a highly motivated and customer-focused Customer Service Team Lead to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and maintaining a clean and organized store environment.
Key Responsibilities:
- Assist the store manager and assistant manager with administrative tasks, including scheduling, inventory management, and customer service initiatives.
- Provide exceptional customer service, responding to customer inquiries, resolving issues, and making recommendations to drive sales.
- Lead a team of sales associates, providing guidance, coaching, and feedback to ensure excellent customer service and sales performance.
- Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service areas.
- Collaborate with the store manager and assistant manager to achieve sales goals, manage inventory, and implement visual merchandising displays.
- Participate in ongoing training and development to stay up-to-date on company policies, procedures, and product knowledge.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of retail experience, preferably in a customer-facing role.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer:
- A competitive hourly wage and opportunities for advancement.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for ongoing training and development.
