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User Assistance Technician

3 months ago


Edmonton, Alberta, Canada Xtreme Network Inc. Full time
Position Overview

As a User Assistance Technician at Xtreme Network Inc., you will play a vital role in providing exceptional support to our clients. Your expertise will help ensure that users have a seamless experience with our technology solutions.

Qualifications
  • Education: Completion of College/CEGEP or equivalent experience is required.
  • Experience: A minimum of 1 year to less than 2 years in a similar role.
Technical Skills
  • Knowledge of: Networking hardware, servers, desktop applications, and security software.
Travel Requirements

Candidates must be willing to travel as needed.

Work Environment
  • Conditions: Ability to work under pressure and meet tight deadlines.
  • Tools: Must have access to a computer.
Personal Attributes
  • Suitability: Accuracy and a strong client focus are essential.
Support for Newcomers

This role includes responsibilities such as recruiting and assisting newcomers and refugees who have been displaced by conflict or natural disasters. You will also support these individuals in recognizing their foreign credentials.

Employment Details
  • Job Type: Permanent
  • Language of Work: English
  • Working Hours: 32 to 40 hours per week