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Food Service Supervisor

2 months ago

Caledon Village, Ontario, Canada 2473164 ONTARIO INC. oa TIM HORTONS Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at 2473164 ONTARIO INC. o/a TIM HORTONS. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of food service staff to ensure efficient service delivery.
    • Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe work environment.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service and high-quality food.
  • Reporting and Administration
    • Prepare and submit reports to management on a regular basis.
    • Maintain accurate records of staff performance, customer feedback, and sales data.
  • Knowledge and Skills
    • Have knowledge of the establishment's culinary genres and menu offerings.
    • Be familiar with food safety and sanitation procedures.
    • Have excellent oral communication and interpersonal skills.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Work Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Work Setting
    • Coffee shop or restaurant environment.
  • Physical Demands
    • Standing for extended periods.
    • Fast-paced environment with tight deadlines.
  • Personal Suitability
    • Efficient interpersonal skills.
    • Excellent oral communication skills.
    • Flexibility and ability to work in a team environment.
What We Offer
  • Recognized Employer
    • We are a recognized employer and offer a supportive work environment.
  • Support for Newcomers and Refugees
    • We recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster.
  • Support for Youths
    • We offer on-the-job training tailored to youth.
  • Support for Indigenous People
    • We develop and maintain relationships with indigenous communities, indigenous-owned businesses, and organizations.