Restaurant Operations Manager

1 month ago

Airdrie, Alberta, Canada McDonald's Full time
About the Job

We are seeking a detail-oriented and experienced restaurant supervisor to join our team at McDonald's. As a key member of our operations team, you will play a crucial role in managing all aspects of our restaurant business, delivering a high-quality experience to our guests, and motivating our staff to ensure excellent customer service.

Key Responsibilities
  • Grow sustainable restaurant sales and guest counts, and profitably meet and exceed targets.
  • Identify restaurant capacity constraints, guest count, and sales growth opportunities, and develop and execute an operationally sound mitigation and growth plan.
  • Coach General Managers, Restaurant Managers, and Assistant Managers to adopt capacity and sales building mindsets, and provide ongoing education on areas of restaurant profitability.
  • Lead successful deployments and ongoing execution of national and local sales building initiatives to drive sales and Brand Leadership.
  • Ensure all restaurants meet and exceed McDonald's high standards of Quality, Service, and Cleanliness, including Food Safety standards.
  • Ensure management and crew at all levels are being developed, and that individual performance plans and reviews schedules are in place.
  • Lead recruiting, selecting, and on-boarding, as well as retention practices of managers and crew to ensure high-quality talent is in place across all restaurants.
  • Engage the local community to further develop community support initiatives where possible.
Requirements
  • Current or previous experience in a Supervisory Position in a quick service environment.
  • Demonstrated a consistent record of achieving and exceeding operations standards.
  • Demonstration of a People-first approach to achieve results.
About Us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

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