Systems Analyst

2 months ago

Ottawa, Ontario, Canada Emtec Full time

Job Summary

We are seeking a highly skilled Systems Analyst to join our team at Emtec. As a key member of our IT department, you will be responsible for implementing and supporting large-scale government projects in Ottawa.

Key Responsibilities

  • Implement applications to support projects, departments, and organizations.
  • Translate business requirements into systems design and technical specifications.
  • Analyze and recommend alternatives and options for technical solutions.
  • Analyze business requirements, perform feasibility studies, and provide costing estimates for options analysis, data mapping, and produce functional and technical specifications or process re-engineering recommendations.
  • Provide system expertise to both functional and technical teams to ensure effective integration of solutions across the application(s).
  • Provide application support to end-users by troubleshooting and correcting issues, providing training, and reporting to management.

Requirements

  • 5+ years of experience working as a Systems Analyst implementing ITSM projects or 5+ years ITSM project implementation experience and the willingness/ability to complete BMC training to certify in 6 weeks.
  • Previous experience working on government projects.

Preferred Skills

  • Experience with BMC Digital Workplace and/or BMC Atrium Orchestrator.
  • ITIL certification.
  • BMC certifications.
  • Government of Canada security clearance in process or completed.

Professional Skills

  • Solid written, verbal, and presentation communication skills.
  • Strong team and individual player.
  • Maintains composure during all types of situations and is collaborative by nature.
  • High standards of professionalism, consistently producing high-quality results.
  • Self-sufficient, independent requiring very little supervision or intervention.
  • Demonstrate flexibility and openness to bring creative solutions to address issues.

Work Environment

We offer a hybrid work model with the ability to work remotely from home and occasionally travel when required.

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