Business Systems Analyst

5 days ago


Toronto, Ontario, Canada S.i. Systèmes Full time
Job Title: Business Systems Analyst - Telephony Projects

We are seeking an experienced Business Systems Analyst to support the delivery of telephony projects in our IT Services portfolio.

Responsibilities:
  • Collect and document requirements from key stakeholders and business teams.
  • Obtain formal approval from business stakeholders for project requirements.
  • Develop detailed activities for the collection of requirements and estimation of efforts.
  • Ensure all requirements are addressed during project delivery.
  • Participate in project governance and change management.
  • Collaborate with architects and technical specialists to translate business needs into solutions.
  • Perform quality control and testing of delivered solutions.
  • Provide implementation support and manage project impacts.
Requirements:
  • 5+ years of experience in managing network and infrastructure projects.
  • 2+ years of experience delivering telephony/telecommunications projects.
  • 3+ years of experience in telephony technologies such as Avaya, Nice, or Genesys products.
  • Excellent communication skills in English and French.
Preferred Qualifications:
  • CBAP or PMI-PBA certifications.


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