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Healthcare Support Specialist

2 months ago

Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Team Assistant. As a key member of our healthcare team, you will provide administrative support services to Care Coordinators, process new referrals and orders, and maintain patient records.

Key Responsibilities
  • Provide administrative support services to Care Coordinators, including data entry and record-keeping
  • Process new referrals and orders for services, supplies, and equipment
  • Manage confidential patient records and maintain accurate and up-to-date information
  • Answer a high volume of telephone inquiries from patients, families, and service providers
  • Provide back-up support to other positions as required
Requirements
  • Grade 12 diploma (minimum)
  • Relevant experience providing clerical support services in a computerized office environment
  • Accurate keyboarding/data-entry skills
  • Proficient with database software, MS Word, and Excel
  • Excellent organizational skills and ability to work with minimal supervision
  • Advanced multi-tasking skills and ability to meet performance and service goals
  • Exceptional interpersonal skills and ability to work as part of a team
  • Excellent oral and written communication skills
  • Flexibility to work a schedule that includes days, evenings, and weekends
  • Advanced oral and written proficiency in English and French
Preferred Qualifications
  • College diploma in the health or social services field, or business/office administration
  • Familiarity with medical terminology and office administrative procedures
  • Knowledge of services provided by Home and Community Care Support Services
  • Ability to speak French or another second language
What We Offer
  • Attractive comprehensive compensation packages and benefits
  • Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement
  • Valuable development opportunities
  • Membership in a world-class defined benefit pension plan
About Us

We are Ontario Health atHome, a leading provider of healthcare services. We partner with patients, caregivers, primary care providers, hospitals, and other healthcare organizations to deliver responsive, accessible, integrated, patient-centered care.

We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.